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What is Travel Cancellation insurance?

I have booked accommodation, including transport to and from the hotel. Are local transport and rental vehicles at the destination covered by the Travel Cancellation insurance?

Yes, all travel costs which are fully or partly paid for in advance are covered, insofar as these costs are not refunded by the company concerned in the event of cancellation of your trip. If these costs have not yet been made, they are obviously not covered by the Travel Cancellation insurance.

My partner and I both have a Keytrade Bank Visa Gold card. Does this mean the maximum cover of the Travel Cancellation insurance is doubled?

No, the maximum cover of EUR5,000 per claim applies to all insured persons together and per insurance year.

If I become seriously ill while traveling and have to interrupt my trip, will my journey back home be reimbursed?

The Travel Cancellation and Interruption insurance covers costs that are contractually due if you have to interrupt your trip for a covered reason as specified in the General Terms and Conditions. If you have to return home ahead of schedule during your trip for a covered reason as specified in the General Terms and Conditions, the insurer will reimburse the additional costs over and above your original return journey. If you have to buy a new ticket, the cost will be reimbursed. You are also entitled to a reimbursement of the remaining days off that you could not enjoy. These are calculated on a pro rata basis.

A few days before my departure, there was a large flood in my country of destination. I wish to cancel my trip. Am I insured for this under the Keytrade Bank Travel Cancellation insurance?

No, your cancellation costs are not reimbursed in the event of a natural disaster.

I am going on a trip in four days' time. My passport was stolen yesterday and I cannot travel without a passport. Can I cancel the trip and file a claim?

No, there is no intervention if your passport or visa has been stolen. You can apply for a new passport or visa through an emergency procedure. If the emergency procedure is no longer possible, you must postpone your departure until you are in possession of the necessary documents and you will have to pay the costs of changing your tickets yourself.

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