Digital accessibility

Keytrade Bank is committed to making its digital services accessible to everyone, including people with disabilities, in accordance with Directive (EU) 2019/882 on the accessibility requirements for products and services. In Belgium, this directive will come into effect on 28 June 2025.

This accessibility statement applies to the Website of Keytrade Bank as well as the Mobile Application.

Conformity Status

We are continuously working to gain a more detailed understanding of the difficulties our customers with disabilities may face. There are still several requirements we do not fully meet at this time. We list them below, though the list is not exhaustive.

Following an accessibility audit conducted in collaboration with the agency Craftzing, Keytrade Bank Website as well as the Mobile Application are partially compliant with the accessibility criteria, and we are making every effort to comply with the Web Content Accessibility Guidelines (WCAG) 2.2, level AA.

These criteria define a set of technical best practices aimed at making digital content accessible to people with disabilities — particularly regarding keyboard navigation, color contrast, readability, compatibility with screen readers, and text alternatives for visual elements.

Accessibility status

1 Website

On the Public Site

• Steps taken:
  • Navigation works with keyboard navigation,
  • A skip to content mechanism, anables the user to skip repetitive navigation items,
  • Implementation of compliant accessibility features on the contact form.
• Known issues:
  • Older functionalities such as the simulators (KeyHome, KeyPlan, KeyPrivate) are not fully accessible,
  • Not all colours used score sufficiently on contrast,
  • Not all images have an alternative text,
  • Page titles are not sufficiently descriptive,
  • Tabs pattern is not programmatically determined,
  • Forms do not get automatically filled,
  • Videos do not have a content alternative,
  • Not all link texts are meaningful without context,
  • Not all elements have a focus indicator,
  • Dropdown lists do not work with tab, but with space.

On the Transaction Site

• Steps taken:
  • All main navigation items are made more accessible,
  • Skip to content mechanism, enables the user to skip repetitive navigation items,
  • Accessibility features added on the dashboards and money wire forms,
  • Accessibility labels added on buttons and components.
• Known issues:
  • Older pages and functionalities may not be fully accessible for all technologies,
  • Page titles are not sufficiently descriptive,
  • On the money wire the errors are not displayed directly under the relevant field, nor are they sufficiently descriptive,
  • Validation failures are not announced,
  • Not all texts score sufficiently on contrast,
  • Not all elements have a focus indicator,
  • Not all images have an alternative text,
  • Not all icons score sufficiently on contrast,
  • Headings are not always ordered correctly,
  • Tabs pattern is not programmatically determined,
  • Content loss when magnifying to 400%,
  • Signing operations give location based prompts, increasing the difficulty of signing without eyesight,
  • Dropdown lists do not work with tab, but with space.

2 Mobile Application

• Steps taken:
  • Large font sizes are supported, and buttons and labels are given correct contrasts,
  • All components are made more accessible: most elements are labelled and selectable with Voiceover or Talkback,
  • With TalkBack mode, it's easy and intuitive to make transfers, consult balances and transactions, view portfolios and positions, and trade financial instruments,
• Planned improvements:
  • Add VoiceOver/Talkback support on the select profile page, fixing an issue where a client could get ‘stuck’,
  • The transactions tab of the portfolio does now properly render when accessibility mode is enabled,
  • Support available for users of the Mobile Application on Tablets,
• Known issues:
  • Loss of content when using big font sizes,
  • Poor VoiceOver/TalkBack performance of the instrument screen, heatmap, watchlist, instrument search, sales flows, options tables,
  • Not all colours used score sufficiently on contrast,
  • Not all notifications get announced,
  • Notifications disappear automatically,
  • There is no session timeout warning,
  • Not all screens support the use of an external keyboard or of a Switch Control,
  • Error validation does not give suggestions for input correction,
  • VoiceOver language is not linked to app language,
  • Not all elements are selectable.

Preparation of This Statement

This statement was prepared on 25 juin 2025 based on the following elements:

• An external audit conducted by Craftzing, an agency specialized in digital accessibility, covering the Public Site, Transaction Site, and Mobile Application.
• A critical analysis of the audit results, considering WCAG principles.
• Manual testing carried out by the Keytrade Bank development team to identify and address accessibility issues.

The statement will be reviewed regularly to reflect progress and updates.

Feedback and Contact Information

If you have questions, comments, or suggestions about the accessibility of one of our products, services, or applications, you can contact us at: info@keytradebank.be

Keytrade Bank’s Commitment

Keytrade Bank is fully committed to improving the accessibility and user experience of its digital services for everyone. Continuous efforts are being made to identify and resolve accessibility issues in collaboration with experts and based on user feedback.