How can we help you?
Using the credit card
Which transactions can I carry out using my VISA card?
You can use your VISA card to pay all your expenditure and withdraw cash both in Belgium and abroad, and also to pay online. The current account associated with your VISA card is only debited once a month. A VISA card is often used as a secure option, but it also enables you to travel without having to carry different currencies.
What should I do if I enter three wrong PINs?
Your card will automatically be frozen after three wrong PINs have been entered. Send an e-mail quoting your account number to firstname.lastname@example.org and we will unblock your card as fast as possible.
Do you whish to use your VISA card in the United States?
Your VISA card needs to be activated for use abroad. This can be done through the App or the transaction website in the options of your card.
How do I change the Pin code on my VISA card?
- Log in to keytradebank.be or the app
- Click on "Cards".
- Click on "Configure".
- Click on "Change" in the "PIN code" block.
- Sign to confirm.
- Choose a secure PIN code and repeat it
- Go to an ATM
- Use your new PIN to withdraw money twice. Do before using your VISA card online or in a shop to confirm the change
Important: it is not possible to change your PIN code directly at the ATM.
Why the change of my PIN code did not work?
It is important to follow the PIN change procedure completely. If you do not make 2 ATM withdrawals after changing your code online, your code will not be confirmed. If you have used your VISA card for a charge before confirmation at an ATM, then the pin code will be reset.
If you are in doubt, you can always request your pin code by sms via the transactional site or app.