Using the credit card

Which transactions can I carry out using my credit card?

Your credit card allows you to cover all your expenses and withdraw cash, not just in Belgium, but also abroad, and facilitates online payments. The current account associated with your credit card is only debited once a month. A credit card is often used as a secure option, but it also enables you to travel without having to carry different currencies.

What should I do if I enter three wrong PINs?

After 3 incorrect PIN codes, your card is automatically blocked for security reasons. You can unblock it yourself via our transaction site.

• Request a PIN code reminder
• Read the instructions and click on "Got it"
• Enter your PIN code at a payment terminal or ATM.

Please note: you need to enter your PIN code to unblock your card. Any intermediate payment without contact and without a PIN code will require you to repeat the procedure.

Do you whish to use your credit card in the United States?

Your credit card needs to be activated for use abroad. This can be done through the App or the transaction website in the options of your card. 

How do I change the PIN code on my credit card?

You will receive your PIN code from us. Would you rather choose one yourself? Then follow these two steps:

• Log in to keytradebank.be or the app and click on "Change PIN" in the tab "Cards". Here, you can choose a secure PIN code that you can easily remember.
• Go to an ATM and withdraw cash twice in a row. This is completely free of charge. The amount you withdraw is irrelevant.

It is important that you carry out the second step before using your card to pay online or in a shop, otherwise the change of PIN will be cancelled.