Transferring money

Can the savings account be used for transfers?

Yes, but only to Keytrade Bank accounts of which you are the account holder or proxy holder. By law, a savings account cannot be used to pay third parties (such as invoices).

What is allowed?

• Transferring money to your own Keytrade Bank current account.
• Transferring money between your own Keytrade Bank savings accounts (where you are the account holder, proxy holder, or legal representative).
• Transfers executed in EUR with sufficient balance on the account.

What is not allowed?

• Transferring money to an account at another bank.
• Transferring money to your trading account.
• Transferring money from an account on which you only have view-only rights.
• Payments to third parties.

How to deposit money into the savings account?

This can be done in three ways:

• Transferring money online from your Keytrade Bank current or trading account.
• Transferring money directly from an account at another bank.
• Anyone (friends, family, employer) can transfer money directly into your Keytrade Bank savings account.

How to withdraw money from the savings account?

Your money is available at any time. To transfer money to another bank or a third party, first transfer the funds online to your Keytrade Bank current account. From your current account, you can perform external payments or withdraw cash at an ATM using your debit card.

Which value dates are applied?

• Deposits: you earn interest starting the day after the deposit.
• Withdrawals: you earn interest up to and including the day before the withdrawal.

Trading accounts

Can the trading account be used for transfers?

Trading accounts are intended for investing. Outgoing payments are therefore restricted.

The rules:

• You can only transfer funds if your available cash position is sufficient.
• Transfers to another bank are not possible.
• Standing orders or scheduled payments are not possible from a trading account.
• Specific accounts such as Keyplan, Keyprivate, and pension savings accounts do not allow outgoing transfers.

What is allowed?

• Transferring money from a standard trading account to your own Keytrade Bank current or savings account.
• Transferring money between your own standard trading accounts.
• Transferring money from your current account to your trading account.

Which internal transfers are possible and how long does execution take?

Internal transfers between your own accounts are processed in real-time.

Please keep two exceptions in mind:

• After selling securities on your trading account: Proceeds from the sale of securities can usually only be transferred the next business day. Administrative processing of a transaction takes time. Pay attention to the value date to avoid temporarily going into the red and paying interest charges.
• Example: If you sell shares X today and immediately enter a transfer to your current account, it will only be executed once the sale is officially completed. You can easily track the status and execution statement in the history of your trading account.
• For currencies other than EUR: Online transfers can only be executed in EUR. Currency conversion takes one business day. Only after completion can you transfer the amount.

Payment issues

Why was the payment rejected?

This is usually related to product conditions or account permissions. The most common reasons include:

• Permissions: You only have view-only rights or are not an account holder/proxy holder.
• Account type: The selected account type or destination account does not allow this specific transaction.
• Balance: The amount exceeds your available balance or free cash (e.g., because funds are reserved for pending orders).
• Limits: The transaction exceeds the daily or transaction limit or does not meet the required minimum amount (such as for Keyplan or Keyprivate).
• Currency: The selected currency is not supported for this type of transfer.
• Status: The account is blocked, closed, or restricted.
• Technical/Regulatory: A temporary technical issue prevented processing, or the payment does not comply with regulatory requirements.

Why is an account visible but not available for a payment?

Certain accounts appear in your overview but cannot be selected for payments because:

• You do not have the required access permissions.
• The account type does not allow the selected transfer.
• The payment does not comply with the product conditions of the specific account.

Why is it not possible to set up a scheduled payment or standing order from a trading account?

Trading accounts do not support recurring or scheduled payment orders. From a trading account, you can only execute immediate, single transfers that comply with the account terms.

Why is it not possible to set up a standing order from a savings account?

Standing orders (recurring payments) are not supported for savings accounts. You can, however, schedule a single payment (for a future date) from a savings account, provided it complies with the savings account rules.

Why is the transfer amount too high?

You can never transfer more than the directly available balance (for current and savings accounts) or the free cash not reserved for investments (for trading accounts).

An amount will be rejected if:

• The amount exceeds the available balance or free cash.
• Part of your balance is reserved for pending transactions or order executions.
• The selected account type (such as a term deposit account) does not allow outgoing payments.
• The amount exceeds the maximum limit per transaction and/or per day.

Specific investment products

Why is it not possible to transfer money to the Keyplan account?

Keyplan accounts require a minimum amount per deposit. Transfers of less than €25 are automatically rejected.

Why is it not possible to transfer money to the Keyprivate account?

Keyprivate accounts require a minimum amount per deposit. Transfers of less than €100 are automatically rejected.

Why is it not possible to transfer money to the pension savings account?

Pension savings accounts are subject to the following conditions:

• A minimum deposit of €1 per transfer.
• Payments can only be executed in EUR.
• Annual statutory fiscal limits must also be respected.