Fraud, lost or stolen card

What to do if your debit or credit card is lost or stolen?

Choose one of the following 3 ways to have your Visa Debit, Classic, Gold or Platinum blocked:

• The quickest method: block it yourself in the app or on the transaction site. Do it temporarily if you think the cardcan still be found. Or permanently in case of theft and/or fraud.
• Call CARD STOP (available 24/7) on +32 (0)78 / 170 170. Do not forget to tell them that you have a Keytrade Bank card.
• Call our contact center.

In case of theft, notify the local police within 24 hours after the fact. When your card has been permanently blocked, we will send you a new one.

Choose one of the following ways to have your Maestro card blocked:

• Call CARD STOP (available 24/7) on +32 (0)78 / 170 170. Do not forget to tell them that you have a Keytrade Bank card.
• Call our contact center.

In case of theft, notify the local police within 24 hours after the fact. When your card has been permanently blocked, we will send you a new one. This will be a Visa Debit.

How to report a suspect card transaction?

Fill out the following document and send it to CreditCard_Disputes@keytradebank.com