CORE BANKING SERVICE MANAGER

Do you want to join the exciting and innovating world of online banking?

About Keytrade Bank

Keytrade Bank is part of the Crédit Mutuel Arkéa Group, a renowned and reliable French bank headquartered in Brest. As a pioneer in online banking on the Belgian market, Keytrade Bank has grown into a mature and complete online bank with a high focus on the young and dynamic culture. We are offering a strong range of daily banking services as well as numerous investment and trading opportunities. Keytrade Bank has experienced significant growth in recent years; our number of clients has doubled in 5 years and each year we recruit +15% staff. We are in no way comparable to a traditional bank. The approach and atmosphere are those of a solid and rapid scale-up.

Context

Today at Keytrade Bank we are finalizing the implementation of a third party core banking system. The system and its provider will play a central role in the operations and in the future evolutions of Keytrade Bank’s IT platform. In order to manage this service on the long term, we are looking for a Core Banking Service Manager to reinforce our IT organization.

Responsibilities

The Core Banking Service Manager acts as the coordinator between the third party core banking provider and the KTB teams for all issues related to the Core Banking System, covering for both the RUN THE BANK and the CHANGE THE BANK aspects of the relationship.

Towards the internal, the Service Manager will take the position of the Core Banking Chapter Lead within the IT organization of Keytrade Bank. This chapter will gather together the internal core banking experts (business analysts, developers, testers,…), and the Core Banking Service Manager will lead this community with the objective of exchanging on issues and evolutions,  sharing information and knowledge, and developing best practices related to the core banking.

Towards the external, the Service Manager will manage all aspects of the relationship with the core banking provider. More specifically, the Core Banking Service Manager will act upon and perform the follow up on incidents, change requests, contracts, SLAs, DORA requirements,… and will be responsible for reporting them to the governance bodies addressing these issues.

Hard Skills

• ITIL & COBIT
• Project management
• Delivery Management and package integration
• Banking systems and processes

Soft Skills

• Stress resistance, availability, proactivity
• Excellent communication oral & written (French, NL, English ++)
• Collaboration and relationship management
• Travelling international and multi-cultural collaboration

Education

Master in Engineering, computer science or business school

Experience

5 to 10 years of experience in one or a combination  of the following:

• System development & System integration
• Vendor and Service Management 
• IT Project and Program Management

Offer

• Hybrid way of working (50/50)
• Trainings
• A competitive salary package with advantages such as:
  • Meal vouchers: €8/ working day
  • Teleworking allowance
  • Lease Car or Mobility budget
  • Group insurance
  • Hospitalisation insurance