By accepting our use of cookies, you allow us to improve your experience on our website, so that it is faster, more personalised and more secure. You can change the cookie settings in your browser at any time. Find out more about cookies.

Keytrade Bank and cookies

Protecting your privacy and providing an optimum user-experience for our Website are very important to Keytrade Bank. It is important to us to inform you clearly about that the cookies used on our Public and Transaction Site. Transparency leads to trust! What are cookies? What do they do? What do they not do? How can you delete them? You can read all about them here.

What is a cookie?

A cookie is a simple computer data file.. It can then be stored on the hard drive of your computer, tablet or mobile phone by your browser.


What is the purpose of cookies?

Cookies allow our Website to recognize you. The Website learns your preferences and automatically adjusts to your wishes. For example, thanks to these cookies, you can browse our site in your own language, so you don't have to enter your language details every time you visit it. So cookies ensure that your visit of Keytrade Bank's site is much faster and more enjoyable.

Cookies can also help with assessing the popularity of web pages or the average time spent during your visit. A cookie can also be used for commercial purposes. For example, they can keep track of your areas of interest, so that you only see advertisements that may be of interest to you.


The cookies that we use

There are two main categories of cookies, first party and third party.

  • First party cookies are managed by Keytrade Bank’s own Website. For a first party cookie the domain attribute of the cookie will typically match the domain that is visible in the browser address bar.

  • Third party cookies are managed by a third party and can result in data about the browsing behavior being accessible by the third party.

Keytrade Bank uses the cookies listed below.

Connection Cookies (necessary cookies)

These cookies are necessary for the correct functioning of the Website. Removal of these cookies will for example result in failure to logon to the Transaction Site, browse the pages or use forms on the Website.

Convenience Cookies

These cookies allow you to customize your experience on the Website. It allows us to remember for example the language you prefer to use, whether you have accepted certain choices and could be used to visualize information you have previously provided on another page.

Removing or refusing these cookies will not have a blocking impact on your browsing experience. You will however not benefit from the use of it and will need to reconfirm choices across visits or across pages.

Statistical/Analytical cookies

We use these to measure the use of the Website. These cookies could allow us to get an idea on Website and page performance and load times.
At Keytrade Bank, those information are aggregated and anonymized.
These are optional and refusal to use these will not have a negative impact on your browsing experience.

Advertising cookies

A cookie that we use to display banners and product advertisements based on a profile we have created from our visitors.
Removal of these cookies will result in a non-personalized browsing experience. It will not remove the banners or product advertisements but will show a generic version.

Tracking cookies

Cookies that are created by a third party and that could be read again by this third party. It allows to link external advertising campaigns of Keytrade Bank to use of the Website in order to measure the effectiveness of the advertisements.

Overview of cookies used on the Website

Name Description Lifetime Type First/Third party
KEYLoginMethod Used to save the login method the visitor has selected 10 years Convenience cookies First
KEYauthBEL Used to establish a secure connection 20 minutes Connection cookies First
KEYbackBEL Used to establish a secure connection 20 minutes Connection cookies First
KEYcookiepolicy Used to indicate whether a user has accepted the cookie-banner. 1 year Convenience cookies First
KEYcustomer Used to track client browsing behavior on the Website. 1 year Convenience cookies First
KEYlang Used to save language preference 1 year Convenience cookies First
KTPortfolioOrdersPrefs_7349613 Used to save order preference (visualization, sorting) 1 year Convenience cookies First
SFEnvironment Used to establish a secure connection session Connection cookies First
XSRF-TOKEN Used to establish a secure connection unlimited Connection cookies First
_csrf Used to establish a secure connection unlimited Connection cookies First
_ga Google Analytics tracking cookie 2 years Tracking cookies First
_gali Google Analytics tracking cookie n.a Tracking cookies Third
_gat Google Analytics tracking cookie 1 minute Tracking cookies Third
_gid Google Analytics tracking cookie 24 hours Tracking cookies Third
e72e20929b5f69f701655b3690b803c1 Used for user testing. 1 hour Statistical/analytical cookies Third
mf_c034d302-c7ce-4944-906f-b21f10a81d10 Mousflow analytical cookie unlimited Statistical/analytical cookies First
mf_user Mousflow analytical cookie unlimited Statistical/analytical cookies First
sb_320de552-58c7-4188-9e9a-000589e0e5cc Selligent advertising cookie unlimited Advertising cookies Third
sb_ffc25b37-41b8-4715-b3d4-ad596b638944 Selligent advertising cookie unlimited Advertising cookies Third
sbt_i Selligent advertising cookie unlimited Advertising cookies Third
IDE Google Doubleclick 2 years Tracking cookies Third
KEYkeyprivateTutorial Used for navigating linked to KEYPRIVATE 1 year Convenience cookies First
KEYgoTo Used to establish a secure connection 6 minutes Connection cookies First
retrieveSimulation Used for navigating linked to KEYHOME 6 minutes Convenience cookies First
keyprivate_ab_testing Used for user testing. 1 hour Statistical/analytical cookies First
KEYgoToN Used to establish a secure connection session Connection cookies First
JWT Used to establish a secure connection 1 hour Connection cookies First

Your 'cookies' preferences


How do I reject or delete cookies?

Refusing cookies:

If you would prefer not to accept cookies in general, but want to make an exception for Keytrade Bank's cookies, you can specially configure your browser settings.

That configuration depends on the browser you are using (Internet Explorer, Firefox, Safari, Chrome, etc.). Check your browser's 'help' function for more information on how to do this.

It is better not to refuse 'connection cookies'. Without connection cookies, our Website will not function properly. Connection cookies are automatically deleted when you close your browser.

Removing cookies:

You can configure your browser to automatically remove cookies when you close your browser. If you do that, your browser will not for example remember log-in details such as usernames and passwords. You will have to enter them again every time you start a session.

To delete cookies automatically on the most common browsers, you should do the following:

Internet Explorer

Go to the 'Tools' menu and click on 'Internet options'. Select 'Delete browsing history'. If you want to make that permanent, click the box by 'Delete browsing history on exit'.

Mozilla Firefox

Go to the 'Tools' menu and click on 'Options', then 'Privacy'. Select 'Never remember history'. If you want to select the cookies to be deleted by yourself, click on 'Remove individual cookies'.

Safari

Go to 'Preferences', click on the 'Security' tab and then on 'Show cookies'. Select 'Remove all'.

Google Chrome

Go to 'History', click on 'Show full history' and then on 'Clear browsing data'.

How do avoid being tracked?

Enable Do Not Track (DNT) in your browser.

Do Not Track is a step towards putting you in control of the way your information is collected and used online. Do Not Track is a feature in a browser that allows you to let a Website know you would like to opt-out of tracking for purposes including behavioral advertising. It does this by transmitting a Do Not Track HTTP header every time your data is requested from the Website.

Internet Explorer

Go to the 'Tools' menu and click on ‘Safety'. Select 'Turn on Tracking Protection. Click on ‘Enable’ in right tab.

Mozilla Firefox

Go to the 'Tools' menu and click on 'Options', then 'Privacy'. Click to check the box next to "Tell Websites I do not want to be tracked".

Safari

Go to 'Preferences', click on the 'Advanced Preferences’ tab and then Check the box at the bottom of the menu labeled "Show Develop menu in menu bar." Click on "Send Do Not Track HTTP Header."

Google Chrome

  1. On your computer, open Chrome.
  2. At the top right, click Settings.
  3. At the bottom, click Show advanced settings.
  4. Under "Privacy," check or uncheck Send a "Do Not Track" request with your browsing traffic.