Keytrade Bank and cookies

Protecting your privacy and providing an optimum user-experience for our website are very important to Keytrade Bank (“the Bank”, “we”, “us”, “our”). It is important to us to inform you clearly about that the cookies used on our website. Transparency leads to trust! What are cookies? What do they do? What do they not do? How can you delete them? You can read all about them here.

This document “Keytrade Bank and cookies” (“Cookie Policy”) forms an integral part of our Privacy Policy. Please read them both carefully.

We thank you for having decided to visit us and wish you a pleasant stay on our website (“Website”).

A cookie is a simple computer data file.. It can then be stored on the hard drive of your computer, tablet or mobile phone by your browser.

Cookies, insofar as they are used to identify users, qualify as personal data.

You are not required to accept (all) of our cookies. However, if you do not accept or delete some of our cookies, please be aware that you may not be able to take full advantage of certain features of our Website and/or the user experience. Click  to set your cookie preferences.

What is the purpose of cookies?

Cookies allow our Website to recognize you. The Website learns your preferences and automatically adjusts to your wishes. For example, thanks to these cookies, you can browse our site in your own language, so you don't have to enter your language details every time you visit it. So cookies ensure that your visit of Keytrade Bank's site is much faster and more enjoyable.

Cookies can also help with assessing the popularity of web pages or the average time spent during your visit. A cookie can also be used for commercial purposes. For example, they can keep track of your areas of interest, so that you only see advertisements that may be of interest to you.

How do I configure, reject or delete cookies?

There are various ways to configure and manage cookies: either you can deactivate the Bank or third party cookies using your browser settings, or you can use our cookie-setting tool to manage your cookie preferences.

For example, the following information tell you how to refuse the use of cookies in some browsers and/or how to delete cookies:

Refusing cookies:

If you would prefer not to accept cookies in general, but want to make an exception for Keytrade Bank's cookies, you can specially configure your browser settings.

That configuration depends on the browser you are using (Edge, Firefox, Safari, Chrome, etc.). Check your browser's 'help' function for more information on how to do this.

It is better not to refuse 'necessary cookies'. Without necessary cookies, our Website will not function properly. Necessary cookies are automatically deleted when you close your browser.

Removing cookies:

You can configure your browser to automatically remove cookies when you close your browser. If you do that, your browser will not for example remember log-in details such as usernames and passwords. You will have to enter them again every time you start a session.

To delete cookies automatically on the most common browsers, you should do the following:

Microsoft Edge

Open the menu via the three dots lined up horizontally, click on “Settings”, then “Privacy, search, and services”. Select “Clear browsing history”. If you want to make that permanent, click the box by “Delete browsing history on exit”.

Mozilla Firefox

Go to the 'Tools' menu and click on 'Options', then 'Privacy'. Select 'Never remember history'. If you want to select the cookies to be deleted by yourself, click on 'Remove individual cookies'.


Go to 'Preferences', click on the 'Security' tab and then on 'Show cookies'. Select 'Remove all'.

Google Chrome

Click on the 3 dot (ellipsis) menu, go to “History”, click on “History” again, then on “Clear browsing data” in the menu on the left side, configure time range as you please (e.g. all time), then click on “clear data”.

You may provide or withdraw your consent by using our consent mechanism tool available in our cookie banner and/or by clicking on:

The period for which a cookie will remain on your device will depend on the period of validity of the cookie in question as described in the table below.

How do I avoid being tracked?

Enable Do Not Track (DNT) in your browser.

Do Not Track is a step towards putting you in control of the way your information is collected and used online. Do Not Track is a feature in a browser that allows you to let a Website know you would like to opt-out of tracking for purposes including behavioural advertising. It does this by transmitting a Do Not Track HTTP header every time your data is requested from the Website.

Microsoft Edge

Go to the 'Tools' menu and click on ‘Safety'. Select 'Turn on Tracking Protection. Click on ‘Enable’ in right tab.

Mozilla Firefox

Go to the 'Tools' menu and click on 'Options', then 'Privacy'. Click to check the box next to "Tell Websites I do not want to be tracked".


Go to 'Preferences', click on the 'Advanced Preferences’ tab and then Check the box at the bottom of the menu labelled "Show Develop menu in menu bar." Click on "Send Do Not Track HTTP Header."

Google Chrome

Click on the 3 dot (ellipsis) menu, go to “settings”, click “Privacy and security”, then “Cookies and other site data”, and turn Send a "Do not track" request with your browsing traffic on or off.

Your rights

You have certain rights regarding the personal data we hold about you.

You have the following rights: to be informed, to access, to rectify, to object, to data portability, to erase (the “right to be forgotten”), to restrict processing, and to withdraw your consent (for the latter right, see here above).

As regards the existence of automated decision-making, including profiling and, where appropriate, useful information concerning the underlying logic, as well as the importance and the expected consequences of this processing for you, the Bank confirms that there is no automated decision-making based on the personal data collected via this Cookie Policy.

All these rights are also detailed in Sections 11 and 12, “What are your rights?” and “How can you exercise your rights?”, of our Privacy Policy. We will try to comply with your request as soon as practically possible and always within the deadlines provided by the Regulation n° 2016/679 (“GDPR”).

If you have questions about your rights, or complaints about the way the Bank processes your personal data, please send them to us first using the information in the section “Who is the data controller?” of this Cookie Policy. You always retain the right to lodge a complaint with the competent supervisory authority. For Belgium, this is the Data Protection Authority, Rue de la Presse 35, 1000 Brussels, Belgium, +32 (0)2 274 48 00, contact(at)

Retention period of the data collected

The retention period of the data collected via the various cookies may vary depending on whether the cookie is placed by the Bank or by third parties. We are not responsible for the retention period for third party cookies.

Your personal data collected by the Bank will not be kept beyond the period strictly necessary for the intended purposes as set out in this Cookie Policy. The information collected through the cookies will be kept for a maximum period of twenty-five (25) months. Beyond that, data will be erased when the retention periods expire, unless a longer retention period is permitted or imposed by a legal or regulatory obligation, or unless they are subject to a data anonymization process to make it impossible to re-identify people. This anonymized data, since it is no longer personal data, can be stored freely and is used in particular for the production of statistics.

For more details about the retention period, see tables here below.

By accepting all cookies and/or managing your preferences, you acknowledge that you have read the terms of this Cookie Policy and agree to our use of cookies as set out above (unless expressly stated otherwise).

We may change this Cookie Policy from time to time. Any changes that we make in the future to our Cookie Policy will be published on this page and, if necessary, will be brought to your attention (e.g. by email). Please check this page frequently for updates or changes to this document. The continued use of this Website, following the posting of changes to the Cookie Policy, implies your acceptance of them.

This Cookie Policy was last updated on 21 February 2023. Download the most recent version as a PDF.

Who is the data controller?

Keytrade Bank, the Belgian branch of Arkéa Direct Bank SA (France), situated at Boulevard du Souverain 100, 1170 Brussels and registered under CBE number BE 0879.257.191, is the controller of your personal data.

As a branch of Arkéa Direct Bank SA (France), itself a subsidiary of Crédit Mutuel Arkéa, the Bank is part of the Crédit Mutuel Arkéa group.

If you have any questions, comments, and inquiries regarding regarding our Cookie Policy, or how we process your personal data in general, please contact us at the following email address:

The cookies that we use

There are two main categories of cookies, first party and third party.

  • First party cookies are managed by Keytrade Bank’s own Website. For a first party cookie the domain attribute of the cookie will typically match the domain that is visible in the browser address bar.
  • Third party cookies are managed by a third party and can result in data about the browsing behaviour being accessible by the third party.

More specifically, hereunder is a list of the different types of cookies we use on our Website.

The legal basis for processing the necessary cookies is our legitimate interest (Article 6(1), f) of the GDPR). For the functional, analytical, and advertising cookies, the legal basis for processing is the consent of the users (Article 6(1), a) of the GDPR).