How can we help you?

Your personal space

What is a personal area ?

Not yet a Keytrade Bank customer? If so, we will work together using a personal space until such time as you become a customer. To do this, you need a “Belgian” mobile phone number. We will send you a text message with a code to give you access to the personal area.

You must use this code together with the email address you provided when saving your simulation.

What should I do if I don't receive a text message to access the personal area?

First check with your service provider, and then contact us via (with a screen print and/or copy of the error message).

How do we work with your notary?

Once the offer and accompanying documents have been signed, we will contact your notary. We will provide all the necessary information and share the deadline for signing the loan deed. After receipt and approval of the draft deed and the insurance policies, we will transfer the necessary funds to your notary. Contact your notary yourself to set a date for signing the deed. You need to remember the deadline stated in the offer.

This is all you need to do.

How to choose a notary

A buyer and a seller are free to choose their own notary without paying any additional costs. Looking for one? Try

What are the minimum and maximum ages for applying for a mortgage loan?

You must be at least 18 years old to apply for a mortgage loan. As a general rule, a mortgage loan must be repaid before you reach retirement age. Exceptions can be made. Explain in your request why we should do so for you.

Can a borrower change the split between a mortgage and a mortgage authorisation?

You cannot change this split yourself. If you have good arguments and disagree with our proposal, be sure to mention them in the free text field. Further adjustments can be made if necessary after analysing your file.

What is the minimum and maximum term of a mortgage loan from Keytrade Bank?

The minimum term is 5 years and the maximum term is 25 years.

What is the minimum amount?

The minimum amount of a mortgage loan from Keytrade Bank is EUR 13,000.

How many people can jointly take out a mortgage loan from Keytrade Bank?

A mortgage loan can only be taken out by a maximum of 2 persons. (Keytrade Bank does not accept guarantors.)

Does Keytrade Bank have an option to make fixed capital repayments?

No, we only offer fixed monthly repayments.