What is a Softkey and how to activate it ?

The SoftKey is our authentication method software. It is an extra feature of the Keytrade Bank app that enables you to log in and carry out your transactions on the Keytrade Bank platform. You will also be able to view your accounts and make transactions from your computer, laptop or mobile device (smartphone or tablet).

To use it, you need to activate the SoftKey by scanning a secured QR-code.

If you have an iOS device, go to the App Store and search for: Keytrade - Download the Keytrade Bank app - the SoftKey is built-in.

If you have an Android device, go to the Google Playstore and search for Keytrade - Download the Keytrade Bank app - the SoftKey is built-in.

Then log in to our secured website www.keytradebank.be and go to "Your preferences". There you will be able to manage your authentication methods.

In case you have lost your Softkey or you do not have any other way to access your secured website, please click on the "no more access?" link on www.keytradebank.be to request a new Softkey via Itsme® or by filling in the specific form.