How can we help you?

Forgot your username? Or lost your access method?

Do you still have your username and need to create a new Softkey?

Still your username, but no longer any Softkey anymore? If you have itsme®, you can activate a new Softkey. Just click on "No more access? ->" when logging in and keep your itsme® ready.

Tip: don't forget you can create a new extra Softkey yourself via Preferences > Security > Authentication > Request a new Softkey.

Did you forget your username and need to request a new Softkey or Hardkey?

In this case, please fill in and send us the following form:

Logon, Hardkey, Softkey request form