How can we help you?

Forgot your username? Or lost your access method?

Did you forget your username? And you need to request a new Softkey or Hardkey?

In this case, please fill in and send us the following form:

Logon, Hardkey, Softkey request form

Tip: don't forget you can create a new extra Softkey yourself via Preferences > Security > Authentication > Request a new Softkey. Still your username, but no longer any Softkey anymore? If you have itsme®, you can activate a new Softkey. Just click on "No more access" when logging in and keep your itsme® close.