23-26 January: upgrade of our IT system

Although Keytrade Bank is still relatively young, some of our ‘legacy’ IT systems needed an upgrade. That is why our transaction site and app have been inaccessible from 23 January at 22:00 until 20:00 on 25 January.

Important takeaways for our clients:

• Only on Monday 26 January at 9:00 our bank will be ofiicially open.
• Please install the most recent version of our app
• If you do not immediately see all your accounts, please refresh.
• You will have the possibility to do outgoing instant payments for free on our app and transaction site from 26 January onwards.
• You will have two bank account statements for the month of January instead of one.:
  • one with your transactions leading up to the weekend
  • one with your transactions after the weekend.
• Overall, the new IT platform will allow us to quicker adapt our product and service offering for daily banking. So stay tuned.