How can we help you?
How to obtain and activate a credit card
Keytrade Bank offers 3 options: VISA Classic, VISA Gold and VISA Platinum. The granting of the card is based on your profile and your income.
You can apply for a VISA card on the transaction website in 'Banking'/'Cards' or in the App in the menu 'Cards'. Note: Only Belgian residents and private individuals can apply for a VISA card.
As a non-Belgian resident, can I apply to Keytrade Bank for a VISA card?
Unfortunately, it is not possible to apply for a VISA card if you are not a Belgian resident.
What criteria must I satisfy to be able to apply for a card?
You must be of age to be able to apply for a credit card from Keytrade Bank. In addition, Keytrade Bank will assess your creditworthiness and accept or reject the application on the basis of its assessment. If Keytrade Bank approves your application for a credit card and there is 1000EUR in one of your Keytrade Bank accounts, you will receive your credit card by post. Keytrade Bank is not required to state its grounds for refusing to issue a credit card.
What should I do if my VISA card has expired?
A new card will automatically be sent to you about one month before the expiry date of your current card.
Which transactions can I carry out using my VISA card?
You can use your VISA card to pay all your expenditure and withdraw cash both in Belgium and abroad, and also to pay online. The current account associated with your VISA card is only debited once a month. A VISA card is often used as a secure option, but it also enables you to travel without having to carry different currencies.
How can I view my monthly Visa card statements?
Your monthly Visa card statements are available online in electronic format (PDF). To view, save or print your electronic statements, log on to the transactional site via your PC (not using a tablet or smartphone) and go to the 'Bank' menu. Next, click on 'Statements' and select your Visa account. Here you will find your latest monthly statement along with a history of statements available for 24 months.
What should I do if I enter three wrong PINs?
Your card will automatically be frozen after three wrong PINs have been entered. Send an e-mail quoting your account number to firstname.lastname@example.org and we will unblock your card as fast as possible.
What charges are associated with a VISA card?
Within the Euro area
Payments with VISA : Free Cash withdrawals using VISA (for the cards starting with 4454) : 1.00% of the withdrawn amount with min. 2,50EUR
Cash withdrawals using VISA (for the cards starting with 4796) : FREE
Outside the Euro area
Payments with VISA : 1.40% change commission Cash withdrawals using VISA (for the cards starting with 4454) : 5EUR + 2.00% of the withdrawn amount + 1.40% change commission
Cash withdrawals using VISA (for the cards starting with 4796) : 2EUR + 0.40% of the withdrawn amount + 1.40% change commission Opposition in case of lost, stolen or fraudulent use of the card: Free Replacement of a lost, stolen or defect card: Free New PIN code : Free