How can we help you?
How can I buy funds?
How is an order executed? To place a purchase order, you must have enough liquidities on your trading account or own a margin account. Once you have introduced your purchase order, we block the liquidities on your trading account for the estimated value of your order. This is handled at 11.30 a.m. and sent for execution. Depending on the fundcompany, the transaction is carried out at the NAV (Net Asset Value) calculated when the market closes (day t), the day after (day t+1) or even on day t+2.
Until what time can I cancel an order? An order can be cancelled up until 11.30 a.m. After this time, it is no longer possible.
What is the minimal value of an order? For purchases, this can vary between 300 and 1000EUR , depending on the type of fund. This minimum amount is indicated in the fund description. For sales, there is no minimum amount.
Can I work within limits? No, the orders cannot be limited. All the transactions (buy and sell) are carried out at that evening's NAV.
What difference is there between a unit and a value order? You give a unit order when you want to buy a certain number of units. As you do not know the exact NAV when you place the order, you do not know the exact value of the transaction. A value order is one in which you want to buy or sell for a given amount of money. So you know exactly how much will be debited or credited to your account, but you don't know the exact number of units that you're buying or selling. The number of negotiated units is calculated when the NIV is fixed. In general, the number of units exchanged will not be a round number, but a six-decimal figure.
Do you ever give advice about the choice of funds? No, we do not advise you on the choice of funds. But use the search engine to help you pinpoint the fund that is perhaps best adapted to your situation.
My order is still in status pending. It is possible that your order remains "pending", even if it is already executed on the correct date and at the right price. This is due to the fact that the market of investment funds doesn't work in real time and Keytrade Bank therefore has to wait on the definitive confirmation of the execution by the funds managers. And this can take some days.
What is swing pricing? Swing pricing is a mechanism aiming to mitigate the negative impact of a fund?s inflows or outflows on its net asset value (NAV). The mechanism protects long-term investors and discourages short-term speculators. When the net number of inflows or outflows exceeds a certain fixed threshold, the NAV is adjusted by a fixed percentage - the so-called "swing factor". This adjustment can be upwards or downwards. If the net outflows exceed the threshold, the exiting participants will receive a lower NAV. Conversely, the entering participants will pay a higher NAV if the net inflows exceed the established threshold. In both cases, existing investors are protected against the costs of such in- and outflows.