How can we help you?

Hardkey or Softkey? Nothing received?

Eighty percent of our clients have at least one smart device (smartphone or tablet) and many of them don't like to carry around an extra authentication device. Moreover, more and more clients use the Keytrade Bank app to carry out their transactions. For these smart device fans , we have designed the SoftKey. Others will prefer a more traditional method of authentication, such as the well-known Digipass, for their banking operations. The HardKey is the right choice for them. So everyone can choose the method that suits them best.

You can still activate a second method of authentication after having activated one and use both at the same time. Connection methods such as the HardKey digipass or the QR activation code for the SoftKey are sent by post and take an average of 5 to 7 days to arrive. If you still have not received anything after this period has elapsed, please contact our customer service on 02 679 90 00 on any working day between 9 am and 10 pm. Your login is sent by post and takes an average of 3 working days to arrive.If you still have not received anything after this period has elapsed, please contact customer services on 02 679 90 00 available any working day between 9 am and 10 pm. Logging in is only possible via a HardKey or SoftKey. Did you do this via SMS or Keytrade ID? Call us on 02 679 90 00 and request your new login method.

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