How can we help you?

Do you encounter a login problem with itsme?

If you experience issues logging in with itsme, follow these steps:

Quick troubleshooting:

Check your itsme app
- Make sure the itsme app is installed and up to date
- Verify you’re using the latest version from the App Store or Google Play
Check your internet connection
- Ensure you have a stable internet connection (WiFi or mobile data)
- Try switching between WiFi and mobile data
Restart the login process
- Close and reopen the Itsme app
- Return to our website and click the Itsme button again
Check for notifications
- Look for an itsme notification on your phone
- Make sure notifications are enabled for the itsme app
Ensure you use the correct Itsme account
- Check if the inserted username corresponds to the used Itsme account

Is it still not working after having completed these steps?

Contact itsme support directly for any itsme app related issue.
- In the itsme app: Menu > Help & Support
- Visit: itsme.be/support
If the issue is not related to the itsme app, contact us:
- By phone: +32 2 679 90 00 (Monday to Friday from 9.00 to 17.00)
- By email: info@keytradebank.com
- You will be asked to provide some details, including your username, to identify yourself