Documents
An overview of our most important documents
Our General Banking Terms and Conditions, legal documents and product regulations are available here for your information. You can view them online or, if you prefer, you can download them instead.
General documents
General Terms and conditions applicable from 1 July 2025
PDF
General Information on the Protection of Deposits
PDF
Overview of the principal characteristics and risks of financial instruments
PDF
Terms and Conditions of Use of the Android App
PDF
Terms and Conditions of Use of the iPad App
PDF
Terms and Conditions of Use of the iPhone App
PDF
Rules for regulated savings accounts
PDF
Opening and managing accounts
Updating the list of the beneficial ownership (for the companies)
PDF
Updating the list of investment club members (French)
PDF
Power of attorney - Physical (French)
PDF
Power of attorney - Non physical (French)
PDF
Account closure (French)
PDF
Term deposit account information document
PDF
Bank switching service request
PDF
Bank switching service guide
PDF
Bank switching service conditions
PDF
Change of address
PDF
Account closure KEYPLAN
PDF
Update of the data of the minor who became of age
PDF
Instructions regarding the distribution of the estate (French)
PDF
KEYPRIVATE closure or withdrawal
PDF
Payment Service and Product Offer (in French)
PDF
Your rights when making payments in Europe
PDF
Key Information for savers: Savings account Azur (French)
PDF
Key Information for savers: Savings account High Fidelity (French)
PDF
Tariffs, rates and taxes
Interests (Rates applicable as from 10/06/2025 )
PDF
Exchange rates
PDF
Taxes
PDF
Tariffs (applicable as of 22/01/2025)
PDF
Fee Information Document
PDF
Tax certificates
Statement double tax treaty with Canada
DOCX
Withholding tax declaration - non-residents
PDF
Withholding tax declaration - Belgian companies (French)
PDF
Treaty statement for legal entities relating to American withholding tax
PDF
EXPLANATORY NOTE TO THE TREATY STATEMENT
PDF
W8-BEN
PDF
W-8BEN-E
PDF
CRS auto-certification
PDF
Access methods and authentication
Application for a minor - debit card (French)
PDF
Request for allocation of new logon, Hardkey or Softkey
PDF
How to use your HardKey?
PDF
Cards and insurances
Application for a minor - debit card (French)
PDF
Specific terms & conditions of debit cards (French)
PDF
Specific Terms and Conditions for the Cashback service
PDF
Personal data protection policy of the Cashback service
PDF
Terms and conditions - VISA Classic
PDF
Terms and conditions - VISA Gold
PDF
Terms and conditions - VISA Platinum
PDF
IPID - Terms and conditions - VISA Classic
PDF
IPID - Terms and conditions - VISA Gold
PDF
IPID - Terms and conditions - VISA Platinum
PDF
Specific terms & conditions of credit cards (French)
PDF
Cancellation - VISA
PDF
Dispute form
PDF
Payment Service and Product Offer (in French)
PDF
Purchase Insurance - VISA Classic
PDF
Purchase Insurance - VISA Gold
PDF
Purchase Insurance - VISA Platinum
PDF
"Safe online" Insurance - VISA Classic
PDF
"Safe online" Insurance - VISA Gold
PDF
"Safe online" Insurance - VISA Platinum
PDF
Travel Accident Insurance - VISA Gold
PDF
Travel Accident Insurance - VISA Platinum
PDF
Travel Assistance Insurance - VISA Gold
PDF
Travel Assistance Insurance - VISA Platinum
PDF
Travel cancellation and interruption Insurance - VISA Gold
PDF
Travel cancellation and interruption Insurance - VISA Platinum
PDF
Travel disruption: delayed/cancelled departure Insurance - VISA Gold
PDF
Travel disruption: delayed/cancelled departure Insurance - VISA Platinum
PDF
Warranty Extension Insurance - VISA Gold
PDF
Warranty Extension Insurance - VISA Platinum
PDF
Cash theft after a withdrawal Insurance - VISA Gold
PDF
Cash theft after a withdrawal Insurance - VISA Platinum
PDF
Keys and Papers Insurance - VISA Platinum
PDF
Ticket cancellation Insurance - VISA Platinum
PDF
Caretaking Services Insurance - VISA Platinum
PDF
IPID - Purchase Insurance - VISA Classic
PDF
IPID - Purchase Insurance - VISA Gold
PDF
IPID - Purchase Insurance - VISA Platinum
PDF
IPID - "Safe online" Insurance - VISA Classic
PDF
IPID - "Safe online" Insurance - VISA Gold
PDF
IPID - "Safe online" Insurance - VISA Platinum
PDF
IPID - Travel accident Insurance - VISA Gold
PDF
IPID - Travel accident Insurance - VISA Platinum
PDF
IPID - Travel assistance Insurance - VISA Gold
PDF
IPID - Travel assistance Insurance - VISA Platinum
PDF
IPID - Travel cancellation and interruption Insurance - VISA Gold
PDF
IPID - Travel cancellation and interruption Insurance - VISA Platinum
PDF
IPID - Travel disruption: delayed/cancelled departure Insurance - VISA Gold
PDF
IPID - Travel disruption: delayed/cancelled departure Insurance - VISA Platinum
PDF
IPID - Warranty Extension Insurance - VISA Gold
PDF
IPID - Warranty Extension Insurance - VISA Platinum
PDF
IPID - Cash theft after a withdrawal Insurance - VISA Gold
PDF
IPID - Cash theft after a withdrawal Insurance - VISA Platinum
PDF
IPID - Keys and Papers Insurance - VISA Platinum
PDF
IPID - Ticket cancellation Insurance - VISA Platinum
PDF
IPID - Caretaking Services Insurance - VISA Platinum
PDF
Claims form - Purchase Insurance
PDF
Claims form - "Safe online" Insurance
PDF
Claims form - Travel accident Insurance
PDF
Claims form - Travel cancellation and interruption Insurance
PDF
Claims form - Travel disruption: delayed/cancelled departure Insurance
PDF
Claims form - Cash theft after a withdrawal Insurance
PDF
Claims form - Keys and Papers Insurance
PDF
Claims form - Ticket cancellation Insurance
PDF
Claims form - Warranty Extension Insurance
PDF
Specific conditions for insurance products
PDF
Declaration of Travel and Medical Expenses
PDF
Trading and investing
Option markets
PDF
Overview of the principal characteristics and risks of financial instruments
PDF
Best selection policy (as from 17/4/2023)
PDF
Options Manual (as from 17/04/2023)
PDF
Addendum to general terms and conditions of Keytrade Bank regarding the trade in options (as from 17/04/2023)
PDF
MiFID II Top 5 – Execution venues and executing entities 2023
PDF
MiFID II Top 5 – Execution venues and executing entities 2024
PDF
Conflicts of interest policy – investment services
PDF
Information on sustainability
PDF
Securities Transfer - Proof of charges
PDF
Securities Transfer - Mandate
PDF
Securities Transfer - Within Keytrade Bank
PDF
Securities Transfer - To another bank
PDF
Application to relinquish securities in favour of a charitable organization (French)
PDF
Global Analyzer user guide
PDF
Technical analysis: user manual
PDF
Analysis and evaluation of investment funds
PDF
Fund risks
PDF
Pension Saving Funds
Pension-savings - Withdrawal of the capital
PDF
Securities transfer - pension-savings to another bank
PDF
Insurances
Specific conditions for insurance products
PDF
Keyplan
Regulations for KEYPLAN with designated beneficiary
PDF
Account closure KEYPLAN
PDF
Transfer of proceeds from the sale of a Keyplan
PDF
Keyprivate
Special Conditions - portfolio management service valid as from 31/03/2023
PDF
KEYPRIVATE closure or withdrawal
PDF
Credit
Form to ask an overdraft facility repayable within 3 months (French)
PDF
Form to ask for withdrawal of funds for mortgage credit (French)
PDF