Complaints

How to register a complaint with Keytrade Bank

If you have a complaint, please contact our Quality Care Service: Keytrade Bank Quality Care Service Vorstlaan-Boulevard du Souverain 100 B-1170 Brussels Qualitycare@keytradebank.com

Please read Article 15 of our Terms and Conditions to learn more about filing an official complaint. If the complaint is not handled to your full satisfaction, you may submit it to: For banking, investment and trading products Mediation Service Banks Credit Investments North Gate II, Boulevard du Roi Albert II, n°8, bte. 2 1000 Brussels Tel : 02/545 77 70 http://www.ombudsfin.be Ombudsman@Ombudsfin.be For insurance products Ombudsman des Assurances Square de Meeûs, 35 1000 Brussels Tél. : +32 2 547 58 71 http://www.ombudsman.as info@ombudsman-insurance.be