Customer Support Agent

Want to join the exciting and innovating world of online banking?

Keytrade Bank is looking for extra Customer Support Agents. Sign up and help us grow.

Keytrade Bank is fast on its way to become a major financial player in Belgium. Our number of clients has doubled in 5 years and each year we recruit +15% staff.    

As an online bank, our customer support agents play a key role. They handle the direct contact with our clients and are the ambassadors of the quality of our service. 

This vacancy offers you a very broad and first hand introduction into the dynamic world of online banking.                              

Your mission:

• You answer the customers questions by phone, e-mail, social media and chat
• You support the client with any kind of issue by reacting in a fast and precise way
• You think about solutions for the problems the customer is facing and try to resolve the problem upon the first contact

Your profile:

• You are bilingual FR/NL (English is considered a +) and pay attention to correct spelling and grammar
• You have an affinity with the banking sector and/or the digital world
• You are a team player that can work autonomously
• You can adapt to a flexible work planning
• You have at least a high school degree or equivalent through experience

What we offer:

• An exciting position within a young and dynamic team
• A job with a lot of variation and a very broad range of topics
• An introduction into the world of banking and on the job training by a professional management team
• A qualitative working location in a green environment, easily reachable by public transport
• An attractive salary package with the possibility to evolve towards an unlimited duration contract

We’d love to hear from you. Please include a cv in your reply.

Kind regards,

Keytrade Bank