IT Project Officer

  • Team


  • Contract type


  • Niveau

    Medior (2 - 7y)

19 oktober 2023
Solliciteer nu

As a digital native and fintech ‘avant la lettre’, Keytrade Bank has been offering a fully online banking and trading experience to its clients for 25 years.  While continuously expanding its broad range of banking, investment and trading products Keytrade Bank has grown into the established challenger of the more expensive bigger traditional banks in Belgium. We take pride in delivering easy-to-understand quality solutions at a competitive pricing.

Becoming part of our inner Keytrade Bank circle means that you will be joining a diverse group of dynamic professionals who understand their roles and responsibility in society and how they can contribute to a better future. Keytrade Bank is a separate branch of the French Arkéa Direct Bank.


Belonging to a non-listed, cooperative mutualistic group with ambitious environmental and social commitments , Keytrade Bank understands its role and responsibility in society and how it can contribute to a better tomorrow. Our goal is to pave the way for our clients to take their own well-informed, sustainable and socially responsible decisions.

Job Summary

We are seeking for a young, talented and dynamic IT Project Officer to enforce our CIO Office team. In this role, you will play a pivotal part in optimizing our IT processes, enhancing our way of working, participating change management efforts and coordinate with our product factory team on the important renovation and transformation projects within our IT department.

Key Responsibilities

The role of IT Project Officer reports directly to the Head of CIO Office, and has the following responsibilities in scope:

  • IT Process Improvement: Collaborate with the product factory and run teams to identify opportunities for process enhancement and optimization. Plan and coordinate processes improvement initiatives, ensuring they align with business goals and objectives.
  • IT Way of Working enhancement: Drive a culture of continuous improvement by promoting best practises, standardization, and efficiency across IT operations.
  • IT Audit and Risk management: Coordinate internal and external IT audit activities. Ensure timely and accurate feedback to audit findings and recommendations. Work with stakeholders of product factory teams and run teams to implement corrective actions.
  • Change Management: Develop change management plans, communication strategies of new processes or technologies, while ensuring all configurations and assets are properly documented, managed and maintained in bank asset repository.
  • Reporting and Documentation: Generate reports and documentation to track process and way of working improvements, audit results, and change management progress. Provide regular updates to management and stakeholders.


  • Bachelor or master’s degree in civil or business engineering
  • Experience in IT project management or part of delivery in large IT projects
  • Experience in IT process improvement and change management
  • Strong analytical and problem-solving abilities
  • Pragmatic and solution-oriented mindset, with track record of effectively identifying and implementing solutions to complex challenges
  • Effective communication and soft skills, with the ability to understand, influence and collaborate at all levels of the organization
  • Experience with Agile way of working
  • Proficient in JIRA and Confluence 
  • Certification in Agile, COBIT, Prince2, ITIL is a plus
  • Fluency in English; knowledge of additional languages is a plus.