Business Analyst Contact Management Team

Business Analyst Contact Management Team

About Keytrade Bank

As a digital native and fintech ‘avant la lettre’, Keytrade Bank has been offering a fully online banking and trading experience to its clients for 25 years.  While continuously expanding its broad range of banking, investment and trading products Keytrade Bank has grown into the established challenger of the more expensive bigger traditional banks in Belgium. We take pride in delivering easy-to-understand quality solutions at a competitive pricing.

Becoming part of our inner Keytrade Bank circle means that you will be joining a diverse group of dynamic professionals who understand their roles and responsibility in society and how they can contribute to a better future. Keytrade Bank is a separate branch of the French Arkéa Direct Bank.

Responsible

Belonging to a non-listed, cooperative mutualistic group with ambitious environmental and social commitments , Keytrade Bank understands its role and responsibility in society and how it can contribute to a better tomorrow. Our goal is to pave the way for our clients to take their own well-informed, sustainable and socially responsible decisions.

Context

The Contact Management team is a Scrum Team that Develops and Maintains all the applications used by Keytrade Agents to communicate with external parties and orchestrate the work between the different operational teams. 

The communication channels managed by the Contact Management team are: telephony, e-mail, webforms, secure messages, chat bot, social media messages, sms, push notifications. We work with the following technologies and solutions: Altitude, CRM Microsoft Dynamics, Mendix, Engagor and home build solutions in Node JS, React, .Net.

We are looking for a Business Analyst to help the team deliver projects focussed around efficiency using low-code development platforms like Mendix and Artificial Intelligence. 

Responsibilities

• Help the Product Owner translate the vision in actual work items. 
• Conduct Workshops with stakeholders to refine business needs.
• Work with the rest of the Scrum Team to create and test the solution. 
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Soft Skills

• Proficient English is a must. 
• Proficiency in French or Dutch, ideally both is very valuable. 
• Very good in written and verbal communication. 
• Strong Analytical skills.
• Comfortable with technology. 
• Quick and eager learner.

Technical Skills

Following technical knowledge are very strong plus points: 

• Experience in working with/for a Contact Center and/or Administrative Team
• Experience in modelling and designing operational processes.
• Working experience/certification with Mendix
• Working experience/certification with Altitude Xperience
• Working experience/certification with BPMN
• Experience with Scrum is a plus

Offer

• Hybrid way of working: We are in a hybrid way of working that implements 50% tele-working and 50% working from home.  
• Agile way of working
• Green surroundings 
• An inclusive workplace with nice colleagues
• A competitive salary package with advantages such as:
• Meal vouchers: €8/ working day
• Teleworking allowance
• Transport allowance 
• Group insurance
• Hospitalisation insurance