Together we are aiming for minimal impact!
At Keytrade Bank, we have carefully followed every advice and measure issued by the government since the outbreak of COVID-19 in order to avoid spreading this virus. We find it extremely important to limit the contamination risks for you - our clients - and our colleagues.
We have installed homeworking for as many colleagues as possible. A limited number still works on our premises out of organisational reasons. This in the best possible circumstances of course. Add to these the colleagues who need to stay at home to look after their children and you immediately understand that our staffing is completely different than usual. As a consequence it might be that the treatment of questions are taking a bit longer.
Corona related KEYHOME questions
COVID-19 might have an impact on the repayment of your mortgage loan.
The government and Febelfin have worked out a charter (in Dutch and French) and an FAQ (also in Dutch and French). Both explain the conditions in which a bank might grant you to postpone the repayment of your mortgage loan.
If you need some extra explanation, please send an email to firstname.lastname@example.org.
Call our Contact Center on 02 679 90 00 or email us.