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Victim of Murphy's law?
Make sure you have a plan B

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This will no doubt sound familiar. Somewhere a door closes and you realise you don't have the right key to hand. There’s no need to panic, though, as you've been trained for this from a young age and have a back-up plan. Thanks to the spare key you gave to your neighbour or family, access is once again guaranteed.

But do you also have a back-up plan for access to our transaction site? Do you have an alternative if you suddenly have to change your smartphone, which can happen? Better still, it is advisable to create one or more extra Softkeys. Smartphones simply do not last forever. Even your backpack or handbag cannot escape Murphy's Law, and these wretched things always seem to go wrong just when you need them.

How do you ensure you have an extra Softkey? 


  • Log into the transaction site using your current Softkey (or Hardkey).
  • Click on your name in the top-right corner of your screen and then click on ‘Preferences’ and ‘Authentication’ (under ‘Security’).
  • Click on ‘Add an extra Softkey’ and confirm.


Next, take your spare device (iPad, other smartphone) and proceed as follows:


  • Go to the App Store or Google Play Store and download the Keytrade Bank app
  • Create a profile
  • Select Softkey
  • Choose and confirm your PIN.
  • Scan the code on your transaction site using the reserve device


Your extra Softkey is now ready to be used.


Lost your Softkey or Hardkey?

It all happens so fast: your smartphone breaks, and you’ve put your Hardkey in a safe place. It can happen to anyone, and believe us when we say it happens more often than you think.

In the best-case scenario, you’ve already installed an extra Softkey as described above. However, we’d be happy to help you if this isn't the case. Call us and we’ll send you a letter in the post explaining how to install a new Softkey or Hardkey.




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