The SoftKey is our new authentication method software. It is an extra feature of the Keytrade Bank app that enables you to log in and carry out your transactions on the Keytrade Bank platform. You will also be able to view your accounts and make transactions from your computer, laptop or mobile device (smartphone or tablet).

To use it, you need to activate the SoftKey by scanning a secured QR-code.

In case you lose the only device on which you have activated the SoftKey, you will be happy to have a spare SoftKey installed on a different device, in order to maintain continuous access to your accounts.

No extra SoftKey activated? Thus, to access your accounts again, you will have to activate the SoftKey on a new device. To do that, you need a secured QR-code that will be sent to you via mail, which might take a few days.

So to make sure you always have access to your accounts, we strongly advise you to install the SoftKey on several devices. If you only have one smart device (smartphone/tablet), we advise you to use the HardKey.

Don't worry. Nobody can use the SoftKey without your PIN.

IMPORTANT: To make sure you can access your accounts continuously; we advise you to activate the SoftKey on several devices. You can always de-activate it from the menu 'Your Preferences' on our secured website.

If you have activated the SoftKey on only one device smartphone or device and one is stolen, lost or does not work anymore, please immediately contact our Customer Service so we can de-activate your SoftKey and help you activate a new one.

Please call our Customer Serivce on 0032 2 679 90 00, available on business days from 9am to 10pm.

You can also send us an e-mail at: info@keytradebank.be.

You will be asked some details including your username to identify yourself.

Creating a profile enables you to personalise our app with a name and a picture.

Since you can create more than one profile, one device can be used by multiple users, e.g. family tablet, to bank with the Keytrade Bank app.

If you enter an incorrect PIN too many times, your SoftKey profile will be deleted from the app.

We advise you to call our Customer Service who will help you activate a new SoftKey.

Our Customer Service is available at 0032 2 679 90 00 on business days between 9am and 10pm. You can also send us an email at: info@keytradebank.be.

You will be asked to provide some details, including your username to identify yourself.

Your PIN is personal so Keytrade cannot recover it. If you forgot your PIN we advise you to delete your SoftKey profile and call our Customer Service who will help you install the SoftKey.

Our Customer Serivce is available at 0032 679 90 00 on business days between 9am and 10pm. You can also send us an email: info@keytradebank.be.

You will be asked to provide some details, including your username to identify yourself.

No. The SoftKey is protected by a personal 6-digit PIN.

For iPads and smartphones, Android and iOS, our app, containing the SoftKey, is designed to be used by multiple users. On a shared device, each user can use their SoftKey to view their accounts, but can neither view the other's accounts, nor carry out transactions.

The SoftKey can be activated on any iOS device, iPhone and iPad, and Android devices.

Minimum version requirements :

iOS 7.0

Android 4.3

The SoftKey is an element of the Keytrade Bank app. If you haven't installed it on the smart device you want to use, you must first download it.

If you have an iOS device, go to the App Store and search for:
Keytrade - Download the Keytrade Bank app the SoftKey is built-in.

If you have an Android device, go to the Google Playstore and search for
Keytrade - Download the Keytrade Bank app the SoftKey is built-in.

Then log in to our secured website www.keytradebank.be and go to "Your preferences". There you will be able to manage your authentication methods.

Then you will no longer be able to scan the secured QR-code. Therefore, we advise that you install the SoftKey on multiple devices.

Don't have an extra SoftKey activated? Then you'll need to activate the SoftKey to access your account again. To do so, you need a secured QR-code that will be sent to you in a letter, which will take a few days.

So, to be sure that you have continuous access to your accounts, we advise that you activate the Softkey on several devices. If you only have one smart device (smartphone or tablet), we advise that you choose the HardKey.

Each SoftKey has a 6-digits PIN, which is personal. This means that if you activate the SoftKey on several devices, you may select a different PIN for each one.

If more than one person uses the SoftKey on the same device, e.g. the family Ipad, each user will of course have their own PIN.

Make sure you create a secured PIN, which is not easy to crack.

Do not choose dates of birth, a set of identical digits or a sequence.

You can download the SoftKey from the relevant iOS app stores and Google Play stores in the following countries: Australia, Austria, Belgium, Bulgaria, Canada, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Japan, Lithuania, Luxembourg, Malta, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Republic of Korea, Romania, Slovakia, South Africa, Spain, Sweden, Switzerland, United Kingdom.

If your iOS or Google account is located in another country, we advise that you use the HardKey.

Delivery is always dependent on postal delivery times. We send the initial PIN code and the HardKey in two separate letters at an interval of two to three weekdays.

If there has been a long delay, please contact our customer service on 0032 2 679 90 00, available on business days between 9am and 10pm.

You can also send us an email at info@keytradebank.be.

You will be asked to identify yourself by giving details including your username.

If you have another authentication method, such as the SoftKey, you can use it to log in to our website. In the menu 'Preferences' you can de-activate your old HardKey and order a new one.

If the HardKey was your only authentication method, please contact our Client Service on 0032 2 679 90 00, available on business days between 9am and 10pm. You can also send us an e-mail at: info@keytradebank.be.

You will be asked to identify yourself by giving details including your username.

Just like a bank card, nobody can use a HardKey without the PIN.

Please call our customer service on 0032 2 679 90 00 on business days between 9am and 10pm. We will help you to de-activate your HardKey and order and activate a new one.

You can also send us an e-mail at: info@keytradebank.be.

You will be asked to identify yourself by giving details including your username.

Please contact the Customer Service on 0032 679 90 00 on weekdays between 9am and 10pm. We will then help you to unblock your HardKey.

You will be asked to identify yourself by giving details, including your username.