IT Support Engineer

About Keytrade Bank

As a digital native and fintech ‘avant la lettre’, Keytrade Bank has been offering a fully online banking and trading experience to its clients for almost 25 years. While continuously expanding its broad range of banking, investment and trading products Keytrade Bank has grown into the established challenger of the more expensive bigger traditional banks in Belgium. We take pride in delivering easy-to-understand quality solutions at a competitive pricing.

Becoming part of our inner Keytrade Bank circle means that you will be joining a diverse group of dynamic professionals who understand their roles and responsibility in society and how they can contribute to a better future. Keytrade Bank is a separate branch of the French Arkéa Direct Bank.

Responsible

The technical environment related to this function spans Windows desktop, Mac OS X, Windows Server, GNU/Linux, Data Center, M365, Cisco Jabber.

Details of the position:

• Providing daily IT support to all employees for any “desktop/laptop” technical issue;
• Providing regular consolidated feedback for issues coming from the field to backend Infrastructure engineers;
• Providing basic support for business applications users;
• Providing basic datacenter support for Infrastructure employees;
• Management of the printers (contract, replacement, maintenance).

Technical Skills

• Very good knowledge of the Microsoft Windows environment 
• Install and configure hardware and software components 
• Repair or replace damaged hardware
• macOS X Good knowledge
• Microsoft Office 365 skills
• Microsoft Active Directory & Group Policies Object
• SSL/TLS certificate knowledge
• Microsoft Windows registry knowledge
• Endpoints security & basic firewall knowledge
• Knowledge of OSI Model
• ESXi knowledge is a plus 
• Basic Linux knowledge

Soft Skills

• Excellent communication skills; (written and oral communication skills) ;
• Being able to translate advanced technology wording in simple terms;
• Like to keep up to date with the latest technology;
• Bilingual (French/English, Dutch/English, Dutch/French);
• Advanced investigation & problem solving skills with strong analytical skills;
• Patience and empathy, stress resistance, availability & flexibility;
• Not reluctant to crawl on the ground for installing machines or looking for faulty cables;
• Have a clean certificate of good behavior;

Assets

• CESS IT technical computer or similar experience;
• Having worked in a technical contact center is a plus;

What we offer

• Keytrade Bank is a young and dynamic organization with a lean structure, that evolves in an Agile ecosystem. The tempo and the atmosphere are upbeat and no day goes by without an element of fun!
• Offices are located in Watermael-Boitsfort in a peaceful, green surrounding.
• A competitive salary with extra-legal advantages such as meal vouchers, group insurance, health insurance and many others
• Continued education and access to trainings
• Stepping stone for a continued career within Keytrade Bank
• Open, inclusive culture and dynamic working environment
• Transport allowance
• Group insurance
• Hospitalisation insurance