CDD Middle Office Agent

  • Team

    Support & Operations

  • Contract type


  • Level

    Junior (0 - 2y)

July 10, 2023
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Do you want to join the exciting and innovating world of online banking?

Keytrade Bank is part of the Crédit Mutuel Arkéa Group, a renowned and reliable French bank headquartered in Brest. As a pioneer in online banking on the Belgian market, Keytrade Bank has grown into a mature and complete online bank with a high focus on the young and dynamic culture.  We are offering a strong range of daily banking services as well as numerous investment and trading opportunities. Keytrade Bank has experienced significant growth in recent years; our number of clients has doubled in 5 years and each year we recruit +15% staff. We are in no way comparable to a traditional bank. The approach and atmosphere are those of a solid and rapid scale-up.

Your Role and responsibilities

Keytrade Bank is currently looking for new employees for its Middle Office department. 

Our Middle Office department is in charge of managing all the requests of our clients related to 

Account opening: reception, analysis and verification of client data, exchange of information with clients, data entry, filing of information to ensure accuracy and accessibility... 

Account closure: processing customer requests by e-mail and telephone 

Bank cards: orders for debit and credit cards, follow-up of requests 

Inheritance: handling all operational and legal aspects of an inheritance. 

Verification of the correct blocking of assets, verification that the file is in order to release the assets to the heirs, instructions to other internal departments of the bank, collection of information for the establishment of the tax list, analysis of certificates and acts of inheritance, etc. 

As an Administrative Manager you will also ensure that you follow our compliance policies and the procedures set up within Keytrade Bank. 

You will be part of a motivated and dynamic team. 


Bachelor degree or equivalent through experience 

Excellent interpersonal skills: numerous contacts with our clients, but also notaries, lawyers, agencies and other internal collaborators 

Very good team spirit 

Organised and structured 

Autonomous and proactive 


Able to handle multiple tasks and solve problems 

Good Excel and Word skills 

Preferably bilingual FR/NL

Experience in banking or insurance is an asset 

Our offer 

A fixed term contract, renewable 

  • Hybrid way of working: We are in a hybrid way of working that implements 50% tele working and 50% working from home.  
  • A competitive salary package with advantages such as:
  • Meal vouchers: €8/ working day
  • Teleworking allowance
  • Transport allowance 
  • Group insurance
  • Hospitalisation insurance

Continuous training 

A dynamic environment with an open culture and a pleasant working atmosphere !